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Mission Operations and Assurance Support to GSA PBS

Mission Operations and Assurance Support for Our Nation’s Federal Buildings Portfolio

Client:

General Services Administration

Challenge

GSA’s Public Buildings Service is responsible for managing, operating, and modernizing one of the largest and most diverse real property portfolios in the world, supporting federal missions across courthouses, office buildings, and specialized facilities nationwide. PBS required mission assurance and operations support that could integrate facilities management, acquisition, sustainability compliance, and program oversight while meeting federal performance mandates without disrupting daily operations or tenant agency missions.

Our Solution

Lindahl Reed delivers Mission Operations and Assurance (MOA) support to GSA PBS as an integrated operational partner, supporting building operations, acquisition execution, compliance programs, and enterprise program management across multiple regions and headquarters initiatives. Our teams provide embedded professional support that enables PBS to manage facilities as mission-critical assets while improving performance, accountability, and long-term value.  Our support includes:

  • Integrated Facilities and Building Operations Support: Provide building management, acquisition, and technical advisory services to support day-to-day operations, repair and alteration projects, and long-term facility performance across multiple GSA regions.
  • High-Performance Building Compliance Support: Lead and support Guiding Principles (GP) validation and revalidation efforts for federal buildings nationwide, ensuring compliance with federal high-performance and sustainable building requirements.
  • Program and Project Management Integration: Deliver planning, coordination, scheduling, risk management, and performance tracking to ensure projects and compliance efforts were executed efficiently and on schedule.
  • Data, Documentation, and Quality Assurance: Manage data collection, analysis, documentation, and quality control using GSA’s Sustainability Operations and Maintenance (SOM) tool to ensure audit-ready, consistent, and accurate submissions.
  • Enterprise Portfolio Performance Support: Support headquarter and regional initiatives focused on portfolio performance measurement, operational efficiency, asset condition tracking, and continuous improvement across GSA-owned facilities.

Results & Impact

  • Enterprise Facilities Enablement: Supported PBS operations and compliance activities across multiple regions and dozens of federal buildings, strengthening consistency and reliability in building management practices.
  • High-Performance Building Compliance: Enabled successful Guiding Principles certification and revalidation for courthouses and federal buildings, meeting federal requirements for performance, efficiency, and occupant well-being.
  • Improved Operational Efficiency: Streamlined documentation, coordination, and quality control processes, reducing administrative burden on building managers and regional staff.
  • Enhanced Portfolio Visibility: Improved accuracy and usability of facility performance data, enabling better-informed decisions related to asset condition, operations, and investment planning.
  • Scalable Mission Operations Model: Demonstrated the ability to deliver consistent mission operations support across regions, programs, and building types without disruption to tenant agencies or daily operations.

Why It Matters

Lindahl Reed’s work for GSA PBS exemplifies MOA support applied to one of the federal government’s most visible and operationally complex missions. By integrating facilities operations, compliance support, acquisition execution, and enterprise program management, we enable GSA to operate its portfolio as a mission-ready platform that supports tenant agencies, strengthens accountability, and protects long-term taxpayer investments.

 

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What our Clients Say...

Many thanks to you and to your team for a very organized and professional approach to our Guiding Principles documentation needs.

Marty Novini, Lead Building Program Management Specialist, GSA, PBS, Northwest/Arctic Region

Markets:
Solutions Areas:
Capability Areas:
  • Acquisition Support, Compliance Programs, Data & Quality Assurance, Facilities & Infrastructure, Mission Operations and Assurance, Program Management